Brindley Technologies is a global technology services company providing IT consultancy services, data center, cloud services, AI, application migration and modernisation services, managed services, support services, products and semiconductor to our customers across the globe.
The most successful global organizations continuously innovate to deliver enhanced value. Setting up Global Capability Centers (GCCs) / Captive Centers (CCs) / Global Development Centers (GDCs) is one way to achieve this. At Brindley Technologies, we recognize the unique needs of each GCC and enable them to create differentiated solutions across technology, engineering, shared services, risk management and talent to drive transformation, innovation and scalability for their parent organizations.
We help businesses embrace a mind-set that encourages experimentation, iterative improvement and cross-cultural collaboration within their GCCs. By enhancing competitiveness, operational efficiency and market responsiveness, our tech and talent ecosystem supports capability building and strengthens your digital infrastructure for sustained growth, innovation and excellence.
How GCC Services Improve Operational Efficiency?
Globalization helps businesses transcend geographical boundaries and venture into uncharted territories. However, along with a global vision, a company also needs resources, expertise, and talent that align with it. That’s where Global Capability Centers (GCCs) come into play. These are centers or services that complement a company’s efforts in accomplishing global objectives. Let’s delve a little more into the concept of GCC services and the various benefits they offer, including enhancing operational efficiency.
What is a Global Capability Center?
A GCC Global Capability Center is a service that helps companies leverage global talent, expertise and resources. Usually, these centers form part of larger organizations wherein they provide R&D, outsourcing, IT services and more.
While businesses focus on their core responsibilities, GCCs support their efforts by helping save costs, harness diverse skill sets, enhance operational efficiency and amplify their global presence. Essentially, establishing a GCC refers to building a competitive advantage. It is an investment that helps companies augment their RoI significantly and emerge as an even better competitor in the market.
Benefits of GCC Services
Achieving operational excellence or efficiency is the result of a series of benefits that GCCs provide organizations. Let’s look at each to derive the significance of GCC services, particularly when it comes to augmenting operational efficiency. Here’s how setting up GCC services proves advantageous on various fronts.
- 24/7 Operations
Companies eyeing globalization cannot restrict themselves to a particular time slot or time zone. They need to serve their customers and stay connected with them 24/7. GCC services come into play here. They help companies operate across multiple time zones by providing round-the-clock support. It automatically helps companies produce more and handhold their customers at all times.
- Considerable Cost Savings
Global companies often look to choose countries with lower labor costs to set up their GCCs. Hence, the fact that India, with over 1500 GCCs (home to 40-45 percent of the world’s total GCCs) doesn’t come as a surprise! Nevertheless, GCCs help companies save costs across various aspects, including operations, staff salaries, overheads and more. They can thus invest more into enhancing operational workflows by integrating competent and relevant technologies.
- Department-Specific Support
GCC services involve handling multiple departments and supporting their operations. For example, GCCs assist the engineering department in domains like software development, testing, design, and validation. On the other hand, their assistance in conducting research helps the research and development department. Similarly, the finance department can leverage GCC support for tasks like financial reporting, accounting, and more.
With expert helping hands across multiple departments, companies can increase their productivity and also enhance their efficiency. Besides, they can have their in-house staff do something more productive and strategically crucial.
- Scalability and Flexibility
As business grows, companies should be able to scale their operations up seamlessly without disrupting their operations in the world. Doing it in-house, no matter how much you try, impacts operations to some extent. However, when you are a GCC helping you do it, you can focus on your business. Your GCC team will help you scale and allocate resources across various regions to keep up with your evolving business requirements.
- Innovation and Improvement
GCCs support operational excellence in various ways as we said earlier. One of the areas is continuous innovation and improvement. GCCs work as innovation hubs where they constantly engage in extensive research to develop new strategies and models that help companies amplify their business impact and continue growing more convincingly.
- Strategic Focus and Growth
Outsourcing has become common and an industry worth billions of dollars. Many companies still prefer doing things in-house. That isn’t a bad strategy at all. However, on the other hand, it is also about being competent, staying profitable and being strategically healthy. Companies that spend most of their time organizing resources and stay entangled in the technicalities of operations get little or no time to focus on the strategic aspects of their business.
That’s where GCCs play a role. By outsourcing or offshoring non-core activities to GCC service providers, companies can have a dedicated team working on those activities and thus improve their operational efficiency. While saving hiring costs and salaries, they would also get more time to focus on strategic excellence.
Do you want to set up a GCC and look for reliable GCC services? Fidel has got you covered. Our expertise across multiple business areas, extensive resource access, and the ability to help you quickly scale your operations refer to a competitive edge and value that you as a company achieve. So, compete competitively and transform your business like never before! Email us at sales@brindleytech.com to learn more about our GCC services and support.
India Emerges as a Hub for Mid-Size Companies to Establish Global Capability Centres (GCCs)
In recent years, India has emerged as a preferred destination for mid-size companies looking to set up Global Capability Centres (GCCs). A GCC is a strategic hub that enables companies to leverage global talent, technology, and innovation to drive business growth. India’s unique combination of skilled workforce, favourable business environment, and cost competitiveness has made it an attractive location for mid-size companies to establish their GCCs.
Why India and Brindley Technologies?
India is preferred for setting up Global Capability Centres (GCCs) due to its unique combination of a large pool of skilled and educated professionals, cost competitiveness, and a business-friendly environment. The country offers a significant cost advantage compared to other countries, with savings ranging from 30% to 50% on operational costs. Additionally, India has a strong talent pool with a large number of STEM graduates, making it an attractive location for companies looking to leverage global talent. The government has also introduced various initiatives to support the growth of GCCs, such as the “Make in India” and “Digital India” programs, which provide a favourable business environment.
Several factors contribute to India’s popularity as a GCC hub:
- Talent pool: India is home to a large pool of skilled and educated professionals, with a strong presence of engineering and management graduates.
- Cost competitiveness: India offers a significant cost advantage compared to other countries, making it an attractive location for companies looking to optimize their operational costs.
- Business-friendly environment: The Indian government has introduced various initiatives to promote ease of doing business, including simplification of tax laws, relaxation of labour laws, and investment in infrastructure.
- Language proficiency: English is widely spoken in India, making it easier for international companies to communicate and operate in the country.
Benefits of Setting up a Global Capability Centre (GCC) in India with Brindley Technologies
Setting up a GCC in India offers numerous benefits to companies. Some of the key advantages include:
- Access to Global Talent: India has a large pool of skilled and educated professionals, with a significant number of STEM graduates. This provides companies with access to a diverse and talented workforce.
- Improved Operational Efficiency: India offers a cost-competitive environment, with savings ranging from 30% to 50% on operational costs. This enables companies to optimize their operations and improve efficiency.
- Enhanced Innovation: India has a thriving startup ecosystem and a strong culture of innovation. This provides companies with opportunities to leverage new ideas and technologies to drive business growth.
- Scalability: India’s large and growing market provides companies with opportunities to scale their operations and expand their customer base.
- Government Support: The Indian government has introduced various initiatives to support the growth of GCCs, such as the “Make in India” and “Digital India” programs. These initiatives provide a favorable business environment and offer various incentives to companies setting up GCCs in India.
- Time Zone Advantage: India’s time zone allows for seamless collaboration with teams in the US, Europe, and other parts of the world, making it an ideal location for companies with global operations.
- Language Advantage: English is widely spoken in India, making it easier for companies to communicate and collaborate with their Indian teams.
Success stories
Several mid-size companies have already established successful GCCs in India through Brindley Technologies, including:
- GCC in Bangalore, Mumbai (MMR), Pune, Chennai, Hyderabad are key hub for its global operations, providing IT services, IT consulting, Data Center, cloud services, business process outsourcing, global engineering, and R&D support.
Opportunities of Setting up a Global Capability Centre (GCC) in India
While setting up a GCC in India offers numerous benefits and opportunities that companies need to be aware of.
Opportunities
- Cultural and Language Barriers: Although English is widely spoken in India, cultural and language barriers is very minimal, particularly when communicating with teams in rural areas. Companies need to invest in cultural training and language support to overcome these barriers while working with non English speaking countries and human resources. Brindley Technologies helps in removing these gaps in communication through training and language support.
- Infrastructure and Logistics: While India has made significant progress in improving its infrastructure, there are minimal challenges related to transportation, power supply, and internet connectivity in some areas. Companies need to carefully evaluate the infrastructure and logistics of a location before setting up a GCC for their operations with the help of Brindley Technologies services.
- Talent Retention: With a large pool of skilled professionals, there is a high demand for talent in India. Companies need to develop strategies to attract and retain top talent, such as offering competitive salaries, benefits, and career growth opportunities.
- Data Security and Intellectual Property Protection: With the increasing importance of data security and intellectual property protection, companies need to ensure that they have robust measures in place to protect their sensitive information and intellectual property. Brindley Technologies helps their customers to comply with the local regulations.
- Regulatory Compliance: India has a complex regulatory environment, and companies need to ensure that they comply with all relevant laws and regulations, such as those related to labour, tax, and data privacy. Brindley Technologies helps their customers to comply with the local regulations.
- Growing Demand for Digital Services: There is a growing demand for digital services in India, driven by the government’s “Digital India”, “Cyber Security Law” and “AI” initiative. Companies can leverage this demand to offer innovative digital solutions and services. Brindley Technologies helps many customers with complying with the local regulation.
- Emerging Technologies: Brindley Technologies is at the forefront of emerging technologies such as artificial intelligence, block chain, and the Internet of Things (IoT). Companies can leverage these technologies to drive innovation and growth.
- Diversification of Services: Brindley Technologies offers companies the opportunity to diversify their services and move up the value chain, from traditional IT services to more complex and high-value services such as engineering, research and development, and analytics.
- Access to New Markets: Brindley Technologies provides companies with access to new markets, both domestically and internationally. Companies can leverage Brindley Technologies strategic location to expand their customer base and enter new markets.
Conclusion
India has emerged as a preferred destination for mid-size companies looking to establish GCCs. With its unique combination of talent, cost competitiveness, and business-friendly environment, India offers several benefits for companies looking to drive business growth and innovation. While there are challenges to be addressed, the opportunities offered by India as a GCC hub are significant, and companies that establish a presence in the country are likely to reap long-term benefits. Brindley Technologies offers their customers with all the required support in setup of the GCCs.
FAQ’s
Q: What is a Global Capability Centre (GCC)?
A: A GCC is a strategic hub that enables companies to leverage global talent, technology, and innovation to drive business growth.
Q: Why are mid-size companies setting up GCCs in India?
A: India offers a unique combination of skilled workforce, favourable business environment, and cost competitiveness, making it an attractive location for mid-size companies to establish their GCCs.
Q: What are the benefits of setting up a GCC in India?
A: Benefits include access to global talent, improved operational efficiency, enhanced innovation, and scalability.
Q: Which companies have already set up successful GCCs in India?
A: Companies like Dell, Cisco, and Accenture have established successful GCCs in India.
Q: What are the challenges of setting up a GCC in India?
A: Challenges include talent retention, infrastructure, and navigating the regulatory environment
For GCC services talk with us at Sales@BrindleyTech.com